Delete your Shuttle account
Shuttle is an app by Shuttle (Pvt) Ltd. You can ask us to delete your rider or driver account and the personal data linked to it.
How to ask
- Email support@shuttle.lk from the email address on your account, or use the form on this page, and put “Delete my account” in the subject.
- Give the mobile number on your account and say whether you are a rider or a driver.
- We may ask you to confirm that it is you before we act.
- We will confirm by email or SMS when the deletion is done.
What we delete
Your profile, name, email, mobile number, profile photo, saved places, emergency contacts and sign-in details. For drivers, also your uploaded licence, selfie, vehicle and insurance documents. Any trip in progress is ended first.
What we keep, and why
We keep trip records (pickup and drop-off, fare, time, and the names and vehicle plate shown on the trip), ratings, call records (the two phone numbers, the trip and the time), support tickets and their attachments, and fee, payment, safety and fraud records. We keep them for as long as needed for accounting, resolving disputes, preventing fraud and meeting legal duties. Chat messages and photos are deleted automatically about 72 hours after a completed trip.
Before you go
Deleting an account cannot be undone.