Community guidelines

Shuttle works when everyone treats each other with respect and plays fair. These guidelines summarise the rules in our Terms and Conditions, which are the binding text.

For everyone

• Be respectful. No harassment, threats or discrimination, and no recording someone without their consent.
• Be honest. No fake accounts, fake documents, fake bookings or false safety reports.
• Use SOS only in a real emergency.
• Keep your location honest. Do not fake or mask your GPS.
• Do not copy, scrape or misuse the app or its maps.

For riders

• Turn up on time, and keep to the number of passengers the vehicle can carry.
• Do not ask drivers to take trips outside the app.
• Rate honestly, and only from your own experience.

For drivers

• Only the approved account holder may drive under an account. Do not share or sell your account.
• Keep your licence, registration and insurance valid, and never drive while impaired.
• Do not take trips outside the app to avoid Shuttle’s commission.
• Take the route that is best for the rider, and do not inflate waiting time.
• Carry no more passengers than your vehicle is licensed for.

If the rules are broken. We can suspend or end an account, and we may report serious cases to the authorities. A suspended user can message the team from inside the app.